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Are your Customers paying your Data debt?

October 10, 2020 Neil Burge

Data debt is a concept that John Ladley put forward. It is a framework that places value on Data Management…

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Posted in: Uncategorized

Identify Data Opportunities using Public Customer Reviews

July 8, 2020 Neil Burge

Lots of Data teams I speak with struggle to get engagement from their business. Often this is because they don’t…

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Where to Start your Data Governance Business Case

June 23, 2020 Neil Burge 1 Comment

According to the State of Data Governance report, the top three things preventing companies adopting data governance are: Lack of…

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Posted in: Uncategorized Filed under: data governance business case, value of data

Executive Data Governance Training in Asia

May 17, 2020 Neil Burge 1 Comment

Most Executives know they are sitting on a goldmine of Data. Hidden in their corporate silos is a massive amount…

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Why You Need a Data Management Maturity Assessment

March 3, 2020 Neil Burge 2 Comments

Are you investing money in Business Analytics, Machine Learning, Big Data or Artificial Intelligence? The answer is almost certainly “yes”.…

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The What, Why, Who and How of Data Lineage

February 8, 2020 Neil Burge

What is Data Lineage? According to Wikipedia: “Data lineage includes the data origin, what happens to it and where it…

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Six Questions you need to Ask Before Adopting a Single Customer View

February 4, 2020 Neil Burge

What is it? Wikipedia states that a Single Customer View is: “an aggregated, consistent and holistic representation of the data…

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Why Did StarHub Experience these Single Customer View issues? And what can they do about it?

January 19, 2020 Neil Burge

My last article talked about the Challenges we faced as a newly-minted Business Customer because StarHub lacks a Single Customer…

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The Case for a Single Customer View Project at StarHub

January 17, 2020 Neil Burge

I thought it would be interesting to pull out my own experience as a client of StarHub to highlight how…

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The Benefit of a Single Customer View Project

January 15, 2020 Neil Burge

One of the most valuable projects any large Enterprise can undertake is one to consolidate their customer information into a…

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Posted in: Uncategorized Filed under: customer 360, single customer view

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